CUSTOMER CARE

Your questions, considered.

A little guidance for choosing your set, finding your fit and making the routine your own.

Product

What are press-on nails?

Press-on nails are nail covers applied over your natural nails for a finished manicure.

How do I choose my size?

Choose the press-on size that sits comfortably and naturally across each nail. Follow the fitting guidance supplied with your set.

What nail shapes does Velmere offer?

The current Velmere edit features Short Almond designs. Each product page lists its shape and finish.

Application

How do I prepare my nails?

Start with clean nails and take a moment to prepare your natural nail surface. Follow the preparation instructions for your set.

How do I apply press-on nails?

Prep, find your fit, then apply. Use the application method included with your set and follow the instructions provided.

How do I remove them safely?

Do not pull or force the nails off. Follow the removal instructions for the attachment method you used.

Orders

Where does Velmere ship?

Velmere’s first market is Canada. Available destinations and delivery details will be confirmed before ordering opens.

How can I track my order?

For help with an order, please contact Velmere using the contact form.

Can I change my order?

Please contact Velmere with your order details. Any changes depend on the order’s status.

Returns

How do returns work?

Please contact Velmere before sending anything back. Return terms will be confirmed before ordering opens.

Care

How should I store my press-ons?

Keep your press-ons in a clean, dry place between wears. Follow any care instructions provided with your set.